These policies were last updated Mon Jun 3 14:57:12 MDT 2002.

Normally, we bill by the hour in 15 minute increments. Small tasks which can be answered or completed in a couple of minutes are not billed unless there are several of them.

Some tasks, such as teaching classes, are billed on a per-day basis.

If we come on-site (and the site is within 20 miles of the intersection of I-25 and I-40 in Albuquerque), there is a one-hour minimum charge. Sites further away will be billed for travel expenses and the minimum charge is equal to twice the time spent traveling.

For example, if you are in Santa Fe, the travel expenses would be the IRS per mile-charges for a car. Additionally, the minimum charge would be approximately four hours (i.e. twice the total travel time which is 2*2 hours). If we were on-site for only one hour, we would bill for four hours. If we were on-site for five hours, we would bill for five hours.

If you are in Denver, we would probably fly rather than drive. This means that the expenses would be items such as flying expenses, rental car if needed, hotel, etc.

If we fly via private plane, the cost is $50.00/hour for the plane. Time spent flying this way beyond what a commercial flight would take is not counted (i.e. flying this way is more fun and there is no reason to charge you more than if we were flying commercially). Note that flying commercially takes longer than just the gate-gate times published. Remember the 1+ hour(s) ahead of time that one needs to be at the airport, time spent getting luggage (if it would be checked), and then getting out of the airport, etc. The result sometimes means that flying by private plane may be faster than flying commercially.

If we stop working for a different client to work on your urgent problem, the rate will be double the normal rate.

We prefer to bill monthly, around the first of the month. If creating the bill takes more than 15 minutes, then the time needed to generate the bill will be billed as well. Terms are net 30.

Invoices must be paid within 30 days. A 1.5% charge is added for each month or fraction that the invoice is late.